Shipping & Handling
Shipping and delivery is handled with the utmost care. We carefully inspect each photograph. Framed pieces are packaged in hard, padded boxes. Unframed pieces are delivered in wide, hard tubes. All packages are insured.
Unframed print orders up to 13”×19” size take approximately 3-5 business days to ship, depending on current production times.
Large scale, Aluminum HD and custom print orders require approximately 14-21 business days to complete, depending on current production times.
Shipping time is additional and dependent on the shipping method chosen at time of purchase. We ship via FedEx, UPS, and DHL.
Small prints are sealed in plastic and shipped flat in sturdy cardboard boxes, which ensure that the print is not damaged in transit. Larger sized prints are shipped rolled in heavy-duty tubes with padding. Aluminium and hard board prints are shipped flat and packed with generous amounts of cushioning packing material. Oversized prints typically need to be crated before shipping to ensure maximum protection in transit.
Please note: International customers may wish to contact us in advance for a quote of actual shipping charges.
RETURNS & EXCHANGES
Our returns policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. In the event of an exchange of a special order photograph i.e. one that is not normally available, a 30% lab fee will be charged. There are no cash refunds.